Maybe you've heard of them? They are a popular buzzword at the moment and in the news all over the place. They're called soft skills. Soft skills are the opposite of technical skills and include factors such as communication and people skills, self-management, attitude, self-awareness, and empathy. Some people say you're either born with them or not, and others say you can improve along the way.

This video explores what soft skills are and why they're so important for your career and your company's success. No one will argue that technical expertise is essential. But haven't we all known that person who was great at their job technically--but nobody wanted to work with them?