Emotional Intelligence refers to a person’s ability to express empathy, accurately read and act effectively in challenging social situations, and be able to judge someone’s mood. Other related words include social sensitivity, social intelligence, and soft skills. Let's just be honest. Dealing with emotion at work is hard. But we have to be able to deal with it effectively. In healthcare, it means knowing how and when to deliver medical information to a patient or their family. With insurance industries, it might be telling a client that their insurance plan won't pay for the costs. Someone who is emotionally intelligence can understand different personality styles, emotions, fears, and hopes of someone else and then communicate to them in a productive way.