It only takes one person to make a difference in the workplace – to create a positive ripple effect at
the workplace, in business, and in the community. Positive ripple effects can create lasting change.
There are countless examples of individuals, teams, and organizations making a difference in the
workplace, but also countless more opportunities to make an impact.

The following white paper explores this concept of making a difference at work and in the
community, the benefits of making a difference on your business, and practical ways that both
employers and employees can positively impact others at work. Our conclusions and observations
are supported by research conducted as part of the NorthCoast 99 program as well as the most upto-date
published research on the topic.