Many of the situations that a customer service worker (CSW) handles will pose a certain
degree of difficulty, which is why the company has hired and trained a professional such
as you to fill the post. A customer might be extremely agitated from dealing with a
defective product or service. The customer might have been referred to several different
workers or departments before they wind up with the customer service team, increasing
their agitation even further. There may have been a miscommunication of a company’s
offer, and many expectant customers must be redirected or turned away. Alternatively,
probably the worst scenario, someone may have been injured by your company’s
product.