Have you walked into a store and didn't know where to find the product you were looking for? Did you ask for help? Yes. I'm pretty sure we've all been in this scenario. Your customers are no different. As the customer service rep, you are the liaison between the customer and your company. It is your duty to help the customer in identifying what they need after listening to their inquiry or concern and then connecting them with the correct department that can assist them further.

In this path, you will learn how to adequately support customers either in person, over the phone, or digitally.