Excellent customer service comes from character traits, not so much job skills. Think of your last interaction with a good customer service agent. What made them stand out from the rest? Were they engaging and interesting? Did they go above and beyond to satisfy you needs? Did they truly listen to what you had to say?

You probably answered "yes" to at least one of these questions. This path highlights the top four characteristics of stellar customer agents. These characteristics are imperative to delivering top-notch customer service and setting yourself apart from the rest.