How To Re-establish Credibility and Trust with Your Customers
Business depends on customer satisfaction. It is essential that leaders focus on re-establishing trust and loyalty with their customers to maintain loyalty.
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Intro to Retail: Prepare Merchandise for Purchase or Rental
This learning path breaks down how to efficiently and effectively prep merchandise for purchase or rental with a simple three-step process.
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Youth in Front: Understanding Student-Led Activism
Understanding Student-Led Activism is an online course designed around promoting and discussing student-led voice in civic engagement. Our aim is to provide all educators with a historical lens as well as tools and frameworks to equip adults as allies and...
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Attracting and Selecting more Diverse Candidates
Are you ready to expand your team or backfill an open position? Whether you’re an experienced manager or this is your first time hiring someone, this can be a stressful activity. We’re all busy enough, and finding a new team...
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How to Facilitate Interdepartmental Communication
We all want to prove we are capable of performing our work duties. Actually, let's be honest. We all want to show we are beyond capable of performing our work duties and support the organizations we serve. At times it...
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Check the Numbers: Ensuring Accounting Accuracy
Journalism students are taught to fact check, Law students are taught to fact check and in the world of accounting, one must always fact check. Check the numbers, review the supporting documentation, check for approvals, and recheck the numbers again....
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Fostering a Positive Learning Environment
As a trainer, fostering a positive learning environment is one of the most important aspects of your job, and also the hardest. Creating a space where individuals feel welcome, valued and cared for is every trainer’s goal but it takes...
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Connecting The Perfect Job Position with Your Perfect Candidate
Do you truly understand your organizational culture and what you have to offer? Before you can find the perfect fit for your job opening you should consider where and how they will fit into your organization. Research has found that...
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The Power of Real-Time Feedback to Enhance Employee Performance
Annual performance reviews are as familiar to us as our annual dental appointments. Both are needed, lightly dreaded, and often times both are seen as necessary evils. Enter 'Real-Time Feedback' , an effective and efficient replacement for a...
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Soft Skills 101
Hard skills get you in the door. Soft skills determine where you go. Hard, technical skills are unquestionably a barrier to entry for many fields, but research shows that soft skills are what differentiate employees once they are within a...
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Mastering your Inbox is 90% Mindset, 10% Hands-On
As emails increase, we tune out more and over time become even less responsive. As incoming messages become increasingly challenging to navigate in volume and or urgency, here are a few ways managing your inbox that can be done on...
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How to Integrate Technology into Your Lessons: A Beginner’s Guide
As a trainer in a world full of technology, you've got to add some tech to your instruction to keep up. Integrating more technology in your lessons will not only decrease your workload as the trainer, but it will also...
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The Characteristics You Need to Give Exceptional Customer Service
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
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Coaching Employees to Unleash High-Performance and Growth
An important part of your role as a manager is to create an environment where your team can thrive, with everyone contributing at their highest levels to organizational goals. We will explore different tools to help managers in their journey...
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Smuggling Your Resume Past the Army of Bots
TS (applicant tracking system) software makes it easier for companies to filter and vet resumes so HR can spend more time hiring and training top talent. Due to this, you need to make sure your resume can get through.
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Make Your Meetings Matter: 12 Essential Building Blocks to Effective Meetings
Effective meetings produce useful results. Effective meetings have high participation, good energy, constructive collaboration, and meaningful conversations.
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Customer Complaints – The Road to Success
Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.
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How to Meaningfully Collaborate with Other Departments
If your job requires you to plan or direct activities in coordination with other department managers, it is important to use proper communication and effective collaboration.
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Proactive Service Management
To the untrained eye, an upset customer seems like a problem for business. Actually, this customer is offering you a gift to improve your practices and further delight your customers.
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Executive Coaching for Internal Coaches: How to Coach Leaders and High Potentials
Globally, HR and Talent Development professionals are called on to provide coaching for leaders and high potentials. Holding coaching sessions with leaders has proven to develop their abilities faster than sending them to training programs. These...
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Education is Marketing is Education
Good education is about engaging your audience, providing multiple pathways about learning more, and giving people options for expressing what they’ve learned. Good marketing builds upon the same foundation. Marketers are still tasked with engaging...
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How to Master the Top 3 Steps of the Customer Journey
When employees have the tools to give an amazing customer experience every single time, your customers will keep coming back for more. When you offer an elevated customer experience, they’ll never forget how you made them feel.
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Maintaining Your Customer's Confidence
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
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You're going to college! Now what?
I am currently a rising sophomore in college so I am fresh out of my freshman year. Here are the skills I either had or definitely could've used during my freshman year.
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Your Customers & Digital Engagement
Brand engagement creates the potential for your customers to interact with your organization's offerings in authentic ways. One activity below explains how Excited and engaged customers bring in 23 percent more profits. However, with advancing...
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How Your Chief Customer Officer Can Transform the Customer Experience
The role of the Chief Customer Officer (CCO) is so important to define and initiate your customer experience and provide the leadership that’s needed in order to set the course for your company’s success and transformation. This path will help...
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"Let me Direct You to the Right Person": Helping Customers Connect with the Right Resource
As the customer service rep, you are the liaison between the customer and your company. It is your duty to help the customer in identifying what they need after listening to their inquiry or concern and then connecting them with...
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Assistant To The Director of Service Learning & Civic Engagement
This path will give you a full understanding of the responsibilities required for this position as well as teach you the skills required.
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How to Teach Yourself to Code
If you’re just getting started on your coding journey, here is an easy-to-follow guide to the basics of coding with free online resources that will help you get off on the right foot!
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Political Campaign Skills
You're working on a campaign and now you need the skills to do the best work you can. In this path you'll learn some of the basic skills you'll need to work on a campaign such as how to write...
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Elevating Your Customer Service: How Customer Context Changes the Conversation
This learning path explains why customer context is so important. You should be familiar with why your customers engage with your products and services to better meet their needs.
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They Interviewed Well, What's Next? How to Evaluate Candidates After the Interview
This learning path will ensure you understand the importance of using an evaluation tool to document responses during (or after) the interview.
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Know Your Accounting Software
This learning path will help you understand the basics of the most commonly used accounting software for different sized businesses.
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Search Engine Optimization
Learn what search engine optimization is and how to do it effectively. This course helps understand what SEO is, shows how to do some of the main features of SEO, and goes into some of the common strategies on how...
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Become a Better Leader: Mastering Management Fundamentals
Most managers don’t perform the management responsibilities of their job unless there is a "special occasion": 1. Something goes wrong 2. More work has to be heaped onto an employee 3. Changes of course or new strategies have to be...
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How Customer Complaints Can Improve Business
A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...
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Tackling Your First Employee Relations Investigation
Investigating confrontations between employees can become a challenging and scary territory to tread for new human resources professionals. What should I say? Who should I believe? Should I even write this down? HR leaders must be prepared to navigate...
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How To Conduct User Experience Research
The What, Why, and How of user experience research. This is for people who don't know what UX research is and want to know more. This provides the foundation of what it is as well as how to go about...
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Pro Tip: How to Schedule & Coordinate for Efficiency
You have just finished your work day and yet you have barely checked off any of the items on your to-do list. That sucks. The key is to effectively maximize your time so you can do the things you need...
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