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When it comes to entering the world of digital media, the first thing you should know is how to get your work seen. With the use of search engine optimization, not only will you be able to create your content,...
A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...
Would your coworkers label your meetings as effective or a time suck? Unfortunately, most leaders' meeting skills land them squarely in the 'time suck' category. One reason may be that meeting training is not part of standard leadership development offerings....
Think about all of the relationships in your life—coworkers, bosses, partners, friendships, family members, neighbors. Do any of these relationships leave you feeling drained, depleted, cautious, avoidant, on edge, nervous, anxious, guilty, or tense? You may be experiencing a toxic...
Most L&D specialists understand the importance of training programs and know that data can inform instruction but have no idea where to start. If you fall into this category, this path can definitely assist you. In this path, you will...
Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...
The fun part about conducting a training gap analysis is that they provide you and your organization with so much needed information that you can repeat the process as many times as you need. Gap analysis can help you ensure...
Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.
Let's take a look at a current project that you just finished creating. How can you be sure that you created high-quality content? How to measure it and, more important, how do you manage and improve it? If you don't...
Learners are as varied as anything in nature. Imagine that each learner represents one specific type of household plant (think about several rather pretty ones). Would it be possible to nourish and cultivate every one of those learners with the...
Are you aware how much your company relies on YOU to connect their products and services to their clients? In order to truly meet the needs of your customers, you must first educate them on your offerings.
Employee training is integral to the overall success of a business. Whether you are on-boarding new employees or enhancing the skills of existing ones, they need the tools to become aligned with your company culture and learn their new (or...
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
Instructors of all kinds have to create and deliver courses. Whether you are a teacher or a trainer delivering information to children or adults, you will have to employ techniques to address the needs of your unique group of learners....
Welcome to HR Basics! The task of recruiting, training, and placing your first employee may be a little daunting but have no fear. The strategies included within this path will teach you best practices for recruiting and placing qualified personnel...
Any training or development expert can tell you that recruitment is no easy feat. In a perfect world, you and your team could match the best candidates with the right fit without a blink of an eye. However, in reality,...
So imagine that you have gone live on a course or learning program that you spent a lot of time on to make interesting and engaging. Only to find out that the learners aren't as engaged as you thought they...
This learning path will guide you through the process of engaging a SME, preparing for the interview, actively listening to their questions and responses, and providing feedback throughout the process and at the end of the project.
We all know that assessments can help our learners to understand where they are at and what they have to learn, while also helping us as learning designers to assess whether our content aligns with our learning outcomes. But how...
Picture this: You have been tasked with the responsibility to plan a company-wide training event. You're ready to roll up your sleeves and get to work but have no idea where to start. If that sounds like a scenario you're...
Calling all negotiators! Are you looking to take your skills to the next level and become a master of persuasion? This path has been crafted just for you. You will learn how to: write the contract following the negotiation, receive...
Budgeting post-training is just as important as budgeting before the training takes place. After the training, you can assess what worked, what didn't and how you can improve moving forward. In this path, you will learn about different metrics for...
It's good that you already know to keep the needs of the diverse learners in mind. Once you are aware that each individual learner has a different knowledge level, learning style preference, or cultural background, you'll want to improve the...
Now that you have identified the employees to develop into leaders, we have to make sure that they are developed with the proper tools to lead and the proper mindset to be effective in their jobs and in leading others....
Women are having a moment. If you read the right headlines, women are rising into leadership at some of the biggest companies in the world. Men are getting on the #metoo bandwagon and learning how to become allies in...
Do you want to make sure that all learner's needs are met in each class you facilitate? Are you having a little difficulty when someone is learning at a different pace than the rest of the class? Do you feel...
In the ADDIE model, you always evaluate training; otherwise, how would you know what to improve? In this path, we will be looking at how to assess the effectiveness and efficiency of instruction according to: • ease of instructional technology...
Gamification is the application of game elements and digital game design techniques to non-game problems, such as business and social impact challenges. In this course, we are going to discuss the definition of gamification and how you can successfully apply...
You have built an initial connection with the subject-matter expert (SME) and have also fostered an environment for collaboration. Now, what else should an instructional designer (ID) be versed in to ensure that course deliverable are achieved successfully? The answer...
Large-scale organizational change has always been difficult, and there's no shortage of research showing that a majority of transformations continue to fail. Use these resources to learn how to successfully lead the next change at your organization.
Once you have identified the employees in your company with high potential for leadership, there are ways to train them so that they become the leaders you need to steer your organization's success for years to come. As a result...
Most training and development specialists develop a keen eye for talent and create strategic ways to fit the right person in the right position. Recruitment is a team effort that requires insight and technical know-how. Luckily there are metrics that...
A "classroom" can be any place where learning should take place. Whether online, physical, or hybrid spaces, there are some common disasters that can occur. These can happen when: A) There's no clear purpose or goal to the training B)...
The interview can be the make-it or break-it moment of your job search process. Not only do employers want to talk to you about your skills and experiences, but they want to know if you're a good fit for their...
You finished the training design. The trainer delivered the training. The learners enjoyed the learning experience and some of them described the training as "life-changing". Congratulations! Your hard work paid off. But wait, really? How can you prove it? If...
Stress is a natural part of life, but it doesn't have to ruin your day. Learn some strategies for addressing stress in the office and some tips for avoiding it altogether.
Performance reviews don't have to be frightening. These resources can help you as you embark on the performance evaluation process with your employees. This path includes resources that provide an overview of the performance management process, hel...
Now it's time to get into the business side of the digital media field. Marketing is a major part of creating content, so here are some basics you should know before jumping in. In this section, we will discuss key...
Content creating comes in many forms, and graphic design is a medium that allows you to explore your more creative side. From creating social media posts to infographics, graphic design will round out your content creator abilities more than you...
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